MvdM
Monica van der Merwe
1 reviews | Active since Feb 2015
19 May 2019, 22:54
Very poor network coverage
I have called the Accounts department and Customer Care numerous times from the beginning of the year to complain about little to no network coverage in the area I stay. The feedback I received was always the same. A service request was logged and then closed but no resolution. If this is the way Vodacom does business i will be canceling my contracts and switching to a new service provider.
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
20 May 2019, 06:33 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply20 May 2019, 06:33
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
28 May 2019, 16:55Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that our attempts to contact you have been unsuccessful. Please be advised that feedback from our Network Team states that technicians are attending to the decommissioned tower and doing their utmost to resolve the matter. Sadly, there is no time-frame for completion on this matter.
RegardsVodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that our attempts to contact you have been unsuccessful. Please be advised that feedback from our Network Team states that technicians are attending to the decommissioned tower and doing their utmost to resolve the matter. Sadly, there is no time-frame for completion on this matter.
RegardsVodacom Consumer Website Team
Best regards,
Vodacom's reply28 May 2019, 16:55
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that our attempts to contact you have been unsuccessful. Please be advised that feedback from our Network Team states that technicians are attending to the decommissioned tower and doing their utmost to resolve the matter. Sadly, there is no time-frame for completion on this matter.
RegardsVodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that our attempts to contact you have been unsuccessful. Please be advised that feedback from our Network Team states that technicians are attending to the decommissioned tower and doing their utmost to resolve the matter. Sadly, there is no time-frame for completion on this matter.
RegardsVodacom Consumer Website Team
Best regards,
MvdM
Monica van der Merwe's updateReviewer Update
10 Jan 2020, 23:20And still to this day in a new year there has been no improvement on the poor signal. And Vodacom consultants have not once called regarding this. Biggest joke of it all is the would not be able to reach me on my number as it is a Vodcom number and the vodacom signal is just terrible, in plain words a joke!
MvdM
Monica van der Merwe's update10 Jan 2020, 23:20
Reviewer Update
And still to this day in a new year there has been no improvement on the poor signal. And Vodacom consultants have not once called regarding this. Biggest joke of it all is the would not be able to reach me on my number as it is a Vodcom number and the vodacom signal is just terrible, in plain words a joke!