Very poor follow up service
In shot. I upgrade I was promised to pay R279 +- my account is still on R455 after 2 months. I called multiple times. The lady who originally did the upgrade was very friendly towards me but somehow I dont think she could correct this. I would like to know why arnt my calls return my calls and why isnt this fixed yet??
Dear Customer
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Good day
As per our telephonic interaction the matter has been attended to.
Regards
Kim
Good day
As per our telephonic interaction the matter has been attended to.
Regards
Kim