Very poor experience

<p>On the 3rd of June Vodacom allowed unknown individual to take up a new cellphone contract in my name. The individual used my banking details, on the 16th June Vodacom debited my bank account which I then immediately contacted Vodacom to report the matter, I was then given a reference number 1- ********** ********** 0and was informed to send in my copy of ID and Police affidavit. I sent through the document on the 21st June @09:20 which I then received an automated response informing that the documents have been received. Everything went quiet for two weeks; which led me to contact Vodacom on 4th of July to follow up on this query. To my shocking surprise, I was informed that my query has been closed without resolution because they did not receive the documents. This is real joke indeed for a big company like this. I have since emailed the documents more than 10 times and now one has come back to me. I can’t keep on reversing the debit order with my bank as this creates a bad financial record.</p> <p> </p> <p>The second part is this, which I find very disturbing and nonsensical. Vodacom decided to cancel my original contract and migrate my number to Pre-paid; who give you the instruction to cancel my contract? No one bothered to contact me and verify this request.</p> <p> </p> <p>You have absolutely if you don’t care about your customers. You have left a very distasteful experience and I don’t think I will ever trust Vodacom again.</p>