Very poor customer services!!

I'm very disappointed and angry at the service I'm been getting from Vodacom customer services, vodacom online and subscriptions.

I lodged a request for a proof of purchase with customer services on Friday ( 2023/02/17 ) and spoke to Nhanhla who promised me I will recieved it within 48hours as he forwarded it to his back office and it's 72hours later but I never recieved anything.

I again lodged a request with Beatrice on Monday ( 2023/02/20 ) but I'm still waiting. Another request was lodged yesterday ( 2023/02/21 ) and Nicole promised me that I will recieve it the next day at 13h00 but I'm still waiting. So I don't know what I still have to do to recieve the proof of purchase I really don't appreciate this kind of service and it it is not what I expected. Vodacom really need to look into this and up their service. All these people are ***********, and need to improve their services . I will not recommend the Vodacom Network to my friends and family or anyone for that matter. I'm also considering to cancel my contract once it expires and change to a different Network It's realty sad cause I've been a Vodacom client for more than 30years , to recieve this kind of service. Vodacom you really need to give proper customer service training to your agents in the different department