LB
Louis B

1 reviews | Active since Jun 2017

08 Sept 2017, 17:09

Very poor customer services

Following my previous Hello Peter complaint, I got a call from Vodacom. I explained to the gentleman that I have to receive R350 airtime according to my contract, but that for the past 2 months, I only received R259. The gentleman proceeded to tell me that I did in fact receive the full R350. When I stated that it is impossible, that I always, on the 1st day of every month add an additional R50 in order to buy a 5 GB data bundle, but that for August I settled for 3 GB and for September I needed to recharge an additional R141 for a 5GB bundle, the gentleman proceeded to imply that I am delusional, told me that according to their system I received my R350 airtime as per the contract, added an additional R50 and proceeded to buy a 5 GB bundle. He even went as far as saying that I imagined something different happen that what actually occured. This is the final straw... I will not be ****** of my money and then be told that I am delusional. I expect Vodacom to contact me to provide me with a physical address for purposes of serving summons for breach of contract

0
Replies (2)
Vodacom
Vodacom's reply09 Sept 2017, 06:33
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply11 Sept 2017, 11:57
Official

Good day,

Feedback on this query has already been provided and remains unchanged.

Regards,
RM

Best regards,