1 reviews | Active since Jun 2017
Very poor customer services
Following my previous Hello Peter complaint, I got a call from Vodacom. I explained to the gentleman that I have to receive R350 airtime according to my contract, but that for the past 2 months, I only received R259. The gentleman proceeded to tell me that I did in fact receive the full R350. When I stated that it is impossible, that I always, on the 1st day of every month add an additional R50 in order to buy a 5 GB data bundle, but that for August I settled for 3 GB and for September I needed to recharge an additional R141 for a 5GB bundle, the gentleman proceeded to imply that I am delusional, told me that according to their system I received my R350 airtime as per the contract, added an additional R50 and proceeded to buy a 5 GB bundle. He even went as far as saying that I imagined something different happen that what actually occured. This is the final straw... I will not be ****** of my money and then be told that I am delusional. I expect Vodacom to contact me to provide me with a physical address for purposes of serving summons for breach of contract
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Good day,
Feedback on this query has already been provided and remains unchanged.
Regards,
RM
Best regards,
Good day,
Feedback on this query has already been provided and remains unchanged.
Regards,
RM
Best regards,
