CR
Chloe R
1 reviews | Active since Mar 2012
20 Apr 2016, 09:34
Very poor customer services
Last week I logged a complaint on HelloPeter about a sponsored billing request that had taken Vodacom 3 months to process and it is still not processed. I very quickly got a response from Vodacom saying they would get back to me, but a week later, I still have had no response. This just reiterates the very poor customer service levels in both their shops and online. Very disappointing.
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Replies (2)
Vodacom's replyOfficial
20 Apr 2016, 12:20Hello chloeredfern,
We would like to apologise for any inconvenience caused.
We will be in contact with you in order to address this matter.
Kind regards
Consumer Website Team
We would like to apologise for any inconvenience caused.
We will be in contact with you in order to address this matter.
Kind regards
Consumer Website Team
Best regards,
Vodacom's reply20 Apr 2016, 12:20
Official
Hello chloeredfern,
We would like to apologise for any inconvenience caused.
We will be in contact with you in order to address this matter.
Kind regards
Consumer Website Team
We would like to apologise for any inconvenience caused.
We will be in contact with you in order to address this matter.
Kind regards
Consumer Website Team
Best regards,
CR
Chloe R's updateReviewer Update
04 May 2016, 08:29The customer service for Vodacom is becoming a bit of a joke. I have been promised that they will contact me to resolve the issue and almost a month has passed and no attempt to even contact me to resolve the matter.
CR
Chloe R's update04 May 2016, 08:29
Reviewer Update
The customer service for Vodacom is becoming a bit of a joke. I have been promised that they will contact me to resolve the issue and almost a month has passed and no attempt to even contact me to resolve the matter.