RS
Riette S
1 reviews | Active since Jun 2023
29 Jun 2023, 07:45
Very poor customer service with account payments!
My account was paid on the 24th already. Today is the 29th and it has still not been updated! I have called twice and both times they confirmed 24 hours. This is very bad customer service and I will not be re-new my contract with them.
Helpful (0)
Replies (9)0
Replies (9)
Vodacom's replyOfficial
29 Jun 2023, 08:16 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply29 Jun 2023, 08:16
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
RS
Riette S's updateReviewer Update
29 Jun 2023, 08:21How many consultants will it take to have it updated and once again in due course??? Very poor service!
RS
Riette S's update29 Jun 2023, 08:21
Reviewer Update
How many consultants will it take to have it updated and once again in due course??? Very poor service!
RS
Riette S's updateReviewer Update
29 Jun 2023, 13:16I had to call in again and yet they cannot assist me. This is absolutely pathetic!!!
How long does it take and how many incompetant ppl does it take?
No one has contacted me yet! I have to keep following up!!!
How long does it take and how many incompetant ppl does it take?
No one has contacted me yet! I have to keep following up!!!
RS
Riette S's update29 Jun 2023, 13:16
Reviewer Update
I had to call in again and yet they cannot assist me. This is absolutely pathetic!!!
How long does it take and how many incompetant ppl does it take?
No one has contacted me yet! I have to keep following up!!!
How long does it take and how many incompetant ppl does it take?
No one has contacted me yet! I have to keep following up!!!
RS
Riette S's updateReviewer Update
30 Jun 2023, 08:31I am still waiting for this to be resolved!!!
RS
Riette S's update30 Jun 2023, 08:31
Reviewer Update
I am still waiting for this to be resolved!!!
RS
Riette S's updateReviewer Update
30 Jun 2023, 16:29It has still not been updated! I just logged into the vodacom site:
Time logged in: 16h28 - NOT updated???!!!
image.png 104.79 KB
Time logged in: 16h28 - NOT updated???!!!
image.png 104.79 KB
RS
Riette S's update30 Jun 2023, 16:29
Reviewer Update
It has still not been updated! I just logged into the vodacom site:
Time logged in: 16h28 - NOT updated???!!!
image.png 104.79 KB
Time logged in: 16h28 - NOT updated???!!!
image.png 104.79 KB
RS
Riette S's updateReviewer Update
01 Jul 2023, 07:14Today is saturday and its still not corrected!!!
How incompetant can you be? What is the problem with having it resolved???
I want to cancel my contract and take it somewhere else!
Vodacom will never have my support again!!!
How incompetant can you be? What is the problem with having it resolved???
I want to cancel my contract and take it somewhere else!
Vodacom will never have my support again!!!
RS
Riette S's update01 Jul 2023, 07:14
Reviewer Update
Today is saturday and its still not corrected!!!
How incompetant can you be? What is the problem with having it resolved???
I want to cancel my contract and take it somewhere else!
Vodacom will never have my support again!!!
How incompetant can you be? What is the problem with having it resolved???
I want to cancel my contract and take it somewhere else!
Vodacom will never have my support again!!!
RS
Riette S's updateReviewer Update
01 Jul 2023, 15:34Still not sorted!!!!!
RS
Riette S's update01 Jul 2023, 15:34
Reviewer Update
Still not sorted!!!!!
RS
Riette S's updateReviewer Update
03 Jul 2023, 11:33Today is 3 July and still no feedback! Absolutely pathetic!
Why is it so difficult for them to update???
Why is it so difficult for them to update???
RS
Riette S's update03 Jul 2023, 11:33
Reviewer Update
Today is 3 July and still no feedback! Absolutely pathetic!
Why is it so difficult for them to update???
Why is it so difficult for them to update???
RS
Riette S's updateReviewer Update
04 Jul 2023, 08:45Can someone please call me to get this sorted???
How long do I have to wait???
How long do I have to wait???
RS
Riette S's update04 Jul 2023, 08:45
Reviewer Update
Can someone please call me to get this sorted???
How long do I have to wait???
How long do I have to wait???