Very poor customer service when I need to cancel additional lines!!!

I am writing to express my disappointment with the service I received from Vodacom's customer service representative, Sonia. This morning, I visited the Vodacom shop to request cancellation of my additional lines.

The consultant at the shop contacted Sonia at the Vodacom call center on my behalf. Unfortunately, Sonia's approach was overly aggressive and pushy, as she persistently tried to sell me contracts despite my clear request to cancel my lines. Her attitude was unprofessional and unacceptable.

I kindly request that Sonia be reminded to adhere to customers' specific requests and refrain from using high-pressure sales tactics. I hope that Vodacom will take necessary steps to address this issue and provide better training to its customer service representatives.