Very poor customer service vodacom fiber department

Had a fiber line installed on the 9th of August by vumatel The line is active since then and I'm still waiting on a router to be delivered,its be over 50 emails to guy call Thukane a vodacom contractor and over 40 calls to a call center in Belleville Cape town which can only do so little it's almost the 23 again and still no router and if you want to cancel, it take a month for the cancellation to take place.This is a real bad experience for me and I have been with vodacom for over 15 years.Still no router or any feedback.