Very poor customer service Vodacom

<p>On 11 August 2016 I went to Vodacom store to open a new data contract - MyGig20. The lady that assisted me opened a TopUp account for me, which I had no problem with. Everything worked. She did not however inform me that I would not get the 20 Gig night owl data that you get with a normal open line contract. So I went on using the contract under the impression that I had night owl data. After 3 days I contacted customer service to enquire about my night owl data which is not reflected when I do a balance check, upon which they informed me that there is no night owl with TopUp contracts and referred me back to the store. I went back and explained the situation in store and they offered to do a contract reversal and open a new contract (open line) for me so I can receive night owl data. They informed me that the reversal would take 7 to 10 working days. They also told me that they would call me back the following day to confirm everything and keep me in the loop of what's happening. This never happend. I went back numerous times to enquire regarding the reversal without any luck or definite answer having to keep on going back. Each time I went there, they told me they will call me back, which never happened. I phoned customer service to enquire about the reversal and they informed me that it was done and yet the store failed to inform me on what's happening. I was in the store again yesterday to enquire about the reversal (5 Sept). They informed me that the reversal was complete and they app**** for the open line contract. Then I spent about a hour in store because they told me that they're trying to do a vetting application for me, but the system is offline. The system apparently never came online again. They told me they would keep on trying and contact me in the morning. And yet again I have heard nothing. They told me they would email me the documents I have to sign if the application was succesful. Still no response. This to me, is extremely bad service. Why don't the store bother to call me and let me know what the hell is going on? Why do I have to keep on going back to the store. I am so unsatified with my experience with this particular store that want to take my business to another service provider. If this is the level of service that Vodacom is offering then I don't want it. No thank you. Very poor customer service indeed. It's almost a month since my 1st visit to the store and still the issue is not resolved and no one from Vodacom bothers the inform me on what is going on.</p>