Very poor customer service online

On the 09/04/2024 I apl**** for a promo I saw online for a 100 Mbps router with a PS 4,sent my Id copy, personal bank statements, business bank statements, accountants letter as I am self employed, to this day everytime I follow up on my application am asked to resend my bank statements that are always sent with the above mentioned docs, to this day I still do not know my application status from Vodacom online, went to the store Cape gate my application was approved but they did not have the promo so they redirected to online as the deal is only available there, very frustrating I must say and severely disappointed at Vodacom for the customer service I am receiving online. Ref: A3-2EFT-AJDST, Ref: AB-1FUL-VZT8 just a few ofmy references.