VERY POOR CUSTOMER SERVICE ON A AGENT AND MANAGEMENT LEVEL

Would not recommend vodacom at all to anyone . Just some background , I only have 3months left on my contract with them and will be cancelling everything with them due to this bad service that I will explain below .

Due to my contract almost ending , they phoned me on the 31st of July , offering me a upgrade to my account , they offered me a sim only deal which consist of 12GB anytime data and 12GB night time date , for an amount of R595 per month . Which I accepted . But then the very next day , I noticed that this is a lot of money for only 12GB and they are robbing me because I can get uncapped wifi for the same amount . Thus on the 1st of Aug (the day after upgrading to this) , I phoned in to cancel this immediately , and requested that they rather upgrade me to a new device deal , which they then offered me the Honor X8A , including earpods and a R3500 voucher , 2.4 GB daytime and 2.4GB night time plus 200minutes for an amount of R509 a month , naturally I was very happy with this offer and accepted it . I never received any form of communication to tell me they cancelled the sim only deal or send me a contract for the new Honor deal .

So I phoned them back on Wednesday , the 2nd of August , telling them I did not receive any confirmation , the gentleman then assisted me with doing the whole process again (cancelling the sim only and changing this to the Honor Deal) , and assured me I will receive a confirmation email after our call ended .

On the 3rd of August , Thursday , still no confirmation was received so I phoned in again . I spoke to a lady and tried to explain the situation , but all she kept telling me was my contract only expires in 2025 , and I tried telling her that this is the sim only deal that needs to be cancelled and changed to the Honor deal , however she did not want to assist , so I requested to speak to a Manager .

She transferred me to Jamie , he is the supervisor in the sales department , I explained my situation to him , and he understood what needs to be done , and told me he will escalate the matter for me and personally phone me back . As expected , this did not happen , so today on the 7th of August , A WHOLE WEEK LATER from when I started this query , I phoned in again to find out if hopefully anything happened .

The lady advised me that the sim only deal shows cancelled but she is unable to upgrade me on the system , meaning change me from a sim only deal to the device deal I was offered , so the cancellation has not been processed yet . Then she kept me on hold for almost 15 minutes , just to come back and tell me yet again the matter has been escalated and I should allow the turn around time of 24 to 48 hours to be a assisted . Its been 24 to 48 hours every day since last week Tuesday and we are already in the next week , 144 hours and my simple issue is still not resolved .

I will be cancelling everything with them and not recommend them to anyone in future .