VERY POOR CUSTOMER SERVICE AND LACK OF RESOLVING COMPLAINT

Item: Vodacom
Rating: 1
Author: carmen K

I logged a complaint on Hello Peter regarding my line that has been soft locking every second day since the 1st May , also raised the matter of signal issues. Lance from complaints did call me and told me a technician will be in contact . No one resolved my query or called me. To my surprise Vodacom send me a private message on Hello Peter that the complaint is resolved and close. How so ? I will be taking this matter up further and the media is my next step. How can any person pay for a contract that you can't use.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

18 Jun 2020, 11:30

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply18 Jun 2020, 11:30

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

carmen K's updateReviewer Update

24 Jun 2020, 15:19

This is unacceptable , I can't use my phone to make a call , other networks are working fine. i am stuck with a contract i can't use. you are totally ignoring the other issue of my line getting soft locked for 2 months now. I will be directing my next email to your CEO

carmen K's update24 Jun 2020, 15:19

Reviewer Update