sS
sharonsimmonss S
1 reviews | Active since Feb 2017
22 Nov 2024, 09:46
Very poor customer service
I am still waiting for my formal email confirming cancelation of my contract request. I just received and sms to say, Dear Vodacom Customer. Your service ticket with reference number EC-1U55-3VRC77 has been closed. Thank you Vodacom. What does this mean!? Vodacom does not even have the decency to send a formal email of apology or a confirmation of my cancelation request. Appalling customer service.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
22 Nov 2024, 10:06Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply22 Nov 2024, 10:06
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
sS
sharonsimmonss S's updateReviewer Update
22 Nov 2024, 10:19Please just send the cancelation confirmation thanks
sS
sharonsimmonss S's update22 Nov 2024, 10:19
Reviewer Update
Please just send the cancelation confirmation thanks