1 reviews | Active since Dec 2016

31 Dec 2016, 14:55

Very Poor Customer Service

<p>While on holiday I forgot to pay my cellphone account. They blocked my phone and I paid the amount due the next day vie EFT. This has been 32 hours ago. I emailed them the proof of payment 5 times, I phoned them multiple times but still they will not unblock my phone. Every person that answers the phone gives me a different explanation of why my phone can't be activated. I am so dissapointed in the service I am receiving and with today's technology there is no way that they have not received my numerous emails.</p>

0
Replies (2)
Vodacom
Vodacom's reply01 Jan 2017, 07:54
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply01 Jan 2017, 07:56
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team