Very poor customer service

Item: Vodacom
Rating: 1
Author: progress M

Lost my sim card 3weeks ago and when I called vodacom's call center I was asked for the last five numbers that I called which I have no idea of since it was such a long time ago and so I was instructed to head to my nearest vodacom center with my ID and proof of residence, when I arrived at the sandton city vodacom I was still asked for the last numbers I called (by the manager his name is aaron) and refused to assist me. So I'm assuming vodacom doesn't want me as a customer anymore since I do not have the last 5 numbers I dialed? As it is at the moment I cannot access my gmail, Online banking and Icloud since they all require an otp which is sent to the number vodacom is kicking me off. What poor services I've never been so stranded like this.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

26 Nov 2019, 07:04

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply26 Nov 2019, 07:04

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

progress M's updateReviewer Update

26 Nov 2019, 07:38

How will you contact me if you guys don't want me to do a sim swap? I only have one phone number which you guys seem like you don't want me to use anymore?

progress M's update26 Nov 2019, 07:38

Reviewer Update

How will you contact me if you guys don't want me to do a sim swap? I only have one phone number which you guys seem like you don't want me to use anymore?