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jacques P
1 reviews | Active since Mar 2009
15 Jun 2021, 11:35
VERY POOR CUSTOMER SERVICE
I was trying to upgrade using Vodacoms IVR but the line kept dropping. Then I tried the chat bot TOBi but it wouldn't allow you to type. Then I got through to a consultant but I already placed an upgrade order for the Samsung Galaxy S21 Grey only to get an SMS to say there is no stock of the device, the consultant said they only have the violet colour. I was going to give my dad my S10e for his birthday but now I have to wait after his birthday because the new stock is allegedly available only on his birthday, MTN has better deals and they have stock of the grey S21. Thanks Vodacom!
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jacques P's updateReviewer Update
15 Jun 2021, 11:37I am very tempted to port my number to MTN or just cancel my contract and get a new one with MTN. Their data packages are so much better compared to Vodacom
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jacques P's update15 Jun 2021, 11:37
Reviewer Update
I am very tempted to port my number to MTN or just cancel my contract and get a new one with MTN. Their data packages are so much better compared to Vodacom
Vodacom's replyOfficial
15 Jun 2021, 14:03 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply15 Jun 2021, 14:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team