Very poor customer service!

Item: Vodacom
Rating: 1
Author: jacqueline H

It is impossible to speak to a human at vodacom. Between chat bots and automated telecom selections a simple problem remains unresolved after SIX months. Do any human beings work at Vodaom? Does anyone care? ALL I am asking for is that you email me a statement - you did once upon a time and then unilaterally and for no good reason decided i didn't need it?

Helpful (0)

Replies (1)

Vodacom's replyOfficial

05 Mar 2024, 14:16

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply05 Mar 2024, 14:16

Official