Very poor customer service

Vodacom knows nothing about customer service. I took an uncapped data contract with them on the 15/11/2022. Until this day I cannot use it. I called the call centre to activate, but they could not help, but instead promised to get someone to help, that did not happen. Then I approached their social media team, they could not help either, instead they referred me to a store. Went there, but I could not get help either. Now I don’t know what to do. The debit are going off for no service. I am very disappointed. They are ******** customers