Very poor customer and delivery service

<p>We have app**** for an upgrade last week monday 14/11/2016 and only got contacted this monday 21/11/ 2016 to confirm the order the consultant advised my husband that he will be contacted on tuesday to confirm the delivery of the handset . my husband contacted the vodacom call centre yesterday to confirm that no one has contacted him for delivery the consultant advised they will get someone to contact him back. to date no one has contacted us so my husband contacted vodacom again this morning and the consultant advised him that vodacom is in a huge backlog and he must wait his turn for a consultant to contact him. I have never experience such pathetic service. its disgusting. My husband has been a client at vodacom for 7 years now and we always do a upgrade. I assure you this is the last upgrade.</p>