Very Poor Communication and Long Delays from Vodacom

I ordered a phone from Vodacom on the 28th of October 2025. During the purchase, I was informed that due to low stock, the delivery could take 2–3 weeks, which I completely understood and accepted. However, it has now been over a month and I still have not received the device and worse, I have received no proactive updates from Vodacom.

I had to call in multiple times just to get basic information. At first, I was told there was no stock and that they would be ordering again on Friday. Later I found out they did receive stock, but my order was not included once again, no communication from Vodacom. I only discovered this after following up myself.

Now I’m being told the next stock order will be next week Friday, but even that doesn’t guarantee that I will get my phone.

Vodacom seriously needs to improve its communication with customers. I understand that high demand and limited stock can cause delays, but keeping customers in the dark is unacceptable. A simple update goes a long way. At this point, the experience has been frustrating and disappointing. I feel like cancelling the whole order.