Very poor client service from Vodacom!!!

I'm very disappointed by the poor service that I have been receiving from Vodacom. I app**** for a deal from Vodacom Online in July 2020. The deal included a Samsung Galaxy Note lite and a Samsung Galaxy Active 2 Smar****ch. It was confirmed to me on record that the deal was approved and that both the phone and smar****ch will be send to me. I unfortunately only received the phone and not the watch as was confirmed due to a system error. I returned the phone to Vodacom with the promise that a new deal will be confirmed on the same special so that I can receive the watch as well. Since then no new deal has been made. Vodacom Online confirmed with me that they cannot do a new deal until they get permission from Vodacom because the special since then has expired. Vodacom Online is give me very good service and is doing their best to give me the deal but they are awaiting confirmation from Vodacom for many weeks now. I am very disappointed because it was an error from Vodacom's side and I can not help that the special has since then expired. I have been a loyal Vodacom client for many years and currently have four Vodacom contracts. I am requesting from Vodacom to please honour the deal a.s.a.p which they have made with me, as telephonically confirmed on record!!