Very poor assistance with problems

I had a issue with a data contract at vodacom January 2018, found out ********** actions was taking place on my name. After numerous phone calls and driving up and down to the police station and vodacom shop, and doing everything vodacom requested me to do. A few months later was informed that the ***** case was confirmed and resolved and that all contracts on my name was cancelled,including my own.A year later and I find out that vodacom has put me on itc for a outstanding amount . I haven't had any contracts with vodacom again. After phoning vodacom customer care and having to explain myself over and over again to 20 different people , after the call drops every time, I went into the vodacom shop for assistance. After the shop assistant also attempted to phone customer care and her calls also being dropped,I eventually left the shop without the issue being addressed. Just spent another 90min on the line trying to resolve the matter. Very unhappy with the service I've received . They are very quick to help you buy something or take out contracts but as soon as a problem arise, to find someone to help you,is like finding a needle in a haystack.