VERY POOR AND UNPROFESSIONAL SERVICE FROM VODACOM
<p>Good day</p> <p> </p> <p>I became a victim of identity theft during October 2016. A ********** Vodacom contract was taken out against my name. Eventually, after numerous correspondence and phone calls the issue was sorted out and the *****elent contract cancelled.</p> <p> </p> <p>Now in April 2017, I received another bill from Vodacom, indicating that I owe them about R10 700.00. Up and until now, I am only receiving invoices and sms messages that I need to pay, however no-one at Vodacom can explain what the amount is for. I only have two active numbers on my name at Vodacom, my number and the number which my wife is using. </p> <p> </p> <p>Vodacom is one of the most unfriendly and unhelpful service providers that I have ever come across!!!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
