1 reviews | Active since May 2017

13 May 2017, 09:11

VERY POOR AND UNPROFESSIONAL SERVICE FROM VODACOM

<p>Good day</p> <p> </p> <p>I became a victim of identity theft during October 2016. A ********** Vodacom contract was taken out against my name. Eventually, after numerous correspondence and phone calls the issue was sorted out and the *****elent contract cancelled.</p> <p> </p> <p>Now in April 2017, I received another bill from Vodacom, indicating that I owe them about R10 700.00. Up and until now, I am only receiving invoices and sms messages that I need to pay, however no-one at Vodacom can explain what the amount is for. I only have two active numbers on my name at Vodacom, my number and the number which my wife is using. </p> <p> </p> <p>Vodacom is one of the most unfriendly and unhelpful service providers that I have ever come across!!!</p>

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Replies (2)
Vodacom
Vodacom's reply14 May 2017, 08:07
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply20 May 2017, 07:01
Official


Good day

Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.

Kind Regards,

LA
Vodacom Consumer Website Team