Very poor and unprofessional service

Good day Vodacom

Please let me know why my fibre is not active , I logged a ticket on Monday for my router to be registered on your network, the agent I spoke to said this will take 2 days and I just called this morning and another agent advised that my ticket is closed, how did you close my ticket when my services are not active, I even agreed to be billed twice because I need this fibre for work, who is going to compensate me for the buying data for 2 weeks after the full payment I made to you. You mixed up my contact and were calling the wrong people the whole 2 weeks.

I need my service active now or I will cancel today.

Ticket number SR***