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Leana M

1 reviews | Active since Feb 2014

21 May 2018, 20:14

Very poor and *****ulant claims

Vodacom can never be trusted. I owe vodacom money which i requested statements for, to be able to see the actual outstanding money i owe them and each time i got a promise that they will send it. Doesn't matter if it took me everytime almost an hour to get through. Vodacom send me an email confirming i owe the +-R7 000.00 on 25 July 3017. After finally receiving an statement that i requested with this information on, they confirmed i owed them roughly +-R10 000.00 on a sunday on 15 April 2018 just the next day on a monday 16 April 2018 i got an email from their attorneys confirming i owed vodacom +-R25 000.00. I queried this at the attorneys which was very rude and then i send them all the confirmations and proof that i owed them round about R10 000.00 then they send me an email where vodacom attached a new statement of +-R25 000.00. From where the attorneys doesnt want to listen to anything i say and just saying i must take the matter up with vodacom i have been spending my days trying to get through to vodacom without any success. Im trying to get a hold of someone that i can just atleast query this with without any success. This is not the first time i logged a query with regard to this bill i received from them. They contacted me per email and send me an email confirming i owed only +-R7 000.00 at the time of 25 July 2017. This is absolutely terrifying to say the least about such a big company that handling thousands of customers accounts. If anyone is willing to get their facts straight they can contact me urgently as i want to make payments but with the correct outstanding amount. I will be taking the matter further if i do not get help as its riduculous to say the least claiming i owe more than +-R15 000.00 also. Never will i trust vodacom and will i definitely make sure people out there stay clear from vodacom. Absolute disgusted client... also hopefully they will get more customer friendly attorneys assisting them than Jacobs Burnard & Associates as i wont be talked to like a child.

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Replies (2)
Vodacom
Vodacom's reply21 May 2018, 20:22
Official

Dear Customer

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards
Vodacom Consumer Website Team

LM
Leana M's update23 May 2018, 18:54
Reviewer Update
Still vodacom has not sorted out my complaint. A consultant phoned me explaining where the rest of almost+-R15 000.00 extra came from but couldn't explained why it was never communicated to me. He said that he could only send me their internal statements reflecting this amount accumulating but could not give any proof where this was ever communicated to me or where on their statements provided to me as their statements only reflected R0.00 which i also queried and then an amount of +-R10 000.00 was confirmed as the only outstanding amount. The last statement received as mentioned to them only reflected this amount also. I told vodacom that i want the proof where it was ever communicated to me since last year even if its in a statement that was send to me. Nothing could be given and the consultant could not confirm this as he couldn't see this communication anywhere also. Someone was supposed to phone me but still no one contacted me to send me this. This is utterly a disgrace. In the mean time they have handed me over to their attorneys who is waiting for a reply to them and who is probably going to charge more interest. What happened to customer satisfaction aswell as friendly service? Something vodacom clearly lacks. Very frustrated dissapointed client... i want this to be sorted as soon as possible please.