VERY POOR AND AWFULL EXPERIENCE WITH VODACOM

I am a customer for over the 25 years of Vodacom with no record of missed payments. The last 2 months I had horrible experiences with Vodacom. My cell and tablet are a linked deal and was up for upgrade in August. I got a call from an agent (a very smooth talker) to help me with the upgrades. He was so convincing that he could give me the best deals with discounts on my data. He even told me that his supervisor said because I am so loyal customer that they could through in a free second phone. I haven't even have a chance to asked questions because as I said a very smooth talker. My understanding was that he is helping me to pay less or maybe the same. He was babbling on and on about other stuff as well that I was so frustrated by that time that I agree that he can send me quotes for this upgrades. The promise was that he send the quotes immediately. After 3 days, NO QUOTES, I received a sms to notify me Ram Couriers is on there way to deliver a package!!!! I has signed for the package, still believing that this man would not bull**** me. I only received the tablet and until this date its still in the Ram Courier bag. NO CELLPHONES!!! My gut starts telling me that something is fishy. Still no quotes. I send an email to customer care just to receive a no-reply email back, that I must talk to Tobi. Tobi is useless because there is no option in the menu that could help me to cancel the upgrades. Tobi also told me that I can't talk to a human because I am NOT the main member on the cellphone number I gave him. Then I phone 082 135 and after 29 minutes of waiting an agent talked to me. I explained to her what my issue was and that she must cancel the upgrades and keep my original plans. I told her that I will send back the tablet. Ok according to her the upgrades were cancelled. I was happy again just to get a bomb dropped on me. I received the cellphones and my statement. Cellphones are still sealed until today. According to the statement the upgrades were NOT cancelled. My data is 4 times more than what I had and yes now I has to pay 4 times more for this data. Big was the surprise also that I had to pay for the second phone as well (is that what a person calls FREE???) My account was NOT the same or less but R400+ more. On the 1st of October as I checked my bank account I saw that Vodacom's debit order for the 30th September was not on my account. Here we go again and after waiting again for my call to be answered, I find out my debit order was CANCELLED!!! What the hell??? Also I was told they can't reinstate my debit order before I didn't pay the outstanding balance in cash and it can't be done by EFT, I had to go to a Vodashop. In the car I hopped and driving 15km's to go and pay. A not so helpful agent who couldn't answer my questions, eventually told me that I had to pay more than what was on my statement. He couldn't tell me why, only that the computer said so. He THINK that is a fine because I paid 2 days late. Ok I paid the amount but the news that made my day was that I had to go back after 3 hours to apply for a new debit order. I turned in my steps and driving home again. After 3 hours I phoned 082 135 to ask an agent to help. Ok thanks goofy goof she could help but I just have to wait because the system is slow. And I waited and waited and waited just to be cut off!!! So the short of the long, after very very poor services, Tobi, unprofessional agents, I STILL DON'T HAVE A DEBIT ORDER IN PLACE AND THE BEST OFF IT ALL I HAD TO PAY FOR DATA I NEVER USED BECAUSE OF WI-FI AND MY NEW ACCOUNT AMOUNT IS UP WITH R500+. Is this how you treat loyal customers???????????