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Puleng M

1 reviews | Active since Jul 2024

19 May 2026, 09:28

Very poor

I have been trying to cancel my Vodacom contract since April last year, but every time I contact customer service I am told that the previous consultant failed to process

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Replies (4)
PM
Puleng M's update19 May 2026, 09:45
Reviewer Update
Despite repeatedly requesting cancellation, Vodacom continued billing me. Last month I was told I was in arrears and had to pay R1900. After making that payment, I called again to cancel and even received a cancellation reference number as proof.

Now Vodacom is again saying that the contract was never cancelled and that I must pay another R368.

This is extremely frustrating and unfair because I have done everything required from my side multiple times. Customers should not suffer financially because consultants fail to process requests correctly.

I would like Vodacom to:

  • Cancel the contract immediately,
  • Confirm the cancellation in writing,
  • Investigate why previous cancellation requests were ignored,
  • Reverse unfair charges caused by their failure to process the cancellation.
Very disappointed with the service and the constant runaround.
Vodacom
Vodacom's reply19 May 2026, 10:14
Official
Dear Customer,

Thank you for bringing your complaint to our attention.

Please be advised that a consultant will be in touch with you shortly to assist with your query.

⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.

 Kind regards, 

Vodacom Consumer Website Team 
PM
Puleng M's update19 May 2026, 14:13
Reviewer Update
Can I please get the cancellation letter please.


Vodacom
Vodacom's reply19 May 2026, 14:26
Official
 
Dear Customer, 
  
 Thank you for making us aware of your complaint. 
  
 Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
  
 ***Please note*** Beware of phishing ****s. 
  
 Vodacom will not contact you via Whatsapp to request your personal details 
  
 Regards, 

 Vodacom Consumer Website Team