Very pathetic service .

On thursday 7 november I had received the worst service ever from this so-called Vodacom Service Consultant at Welkom, Goldfields Mall.

How pathetic, rude and unhelpful can one be as a so-called service consultant.I explain to the so-called service consultant that I with like to do a SIM port ,so I explain to her I've already contact vodacom porting department and they sent me here to complete the port,then the So-called service consultant rudely ask me why didn't they do it .i said to her vodacom porting department told me a ********** port was done on your number and to get your number back go to a store where they can help you with it.To my understanding why the porting department could not help, it's because this port was done a few months back and I was not the one who authorized the port, my number was **********ly ported. I asked her is there a phone she can call the porting department on, because I was informed by them, if i get any problems at the store, then we contact them for their assistance, so they can explain to the so-called consultant, what needs to be done.

She told me straight to my face, No, she won't I must call them myself, I asked her to borrow me the preme cell, this so-called service consultant rudely asked me, if I have airtime for the phone I want to use, she said the porting department is not a toll free number even when using a vodacom sim, the so-called service consultant said there is no such a number, I then ask if she can contact customer care, then the so-called service consultant laid back at vodacoms service desk just shake her head.

Then she decided to call customer care, only then we come to a conclusion. I just want to inform you Vodacom, That you have a extremely rude, unhelpful, pathetic so-called service consultant by the name of (Palisa) at Goldfields mall.