jN
jaco N

1 reviews | Active since Nov 2010

27 Mar 2015, 14:24

Very nice VODACOM ***** your customers More

I received a email for vodacom saying price increase on my data. So I deciede .let me phone to see what is going on. I phoned the contract call centre and the 1st guy said I am not the first customer that phoned him. And I must just get use to it. And that we lucky it not a bigger increase.<br> <br> So I put the phone down and called again. I spoke to a lady and asked her I want to see the \cotract"that I signed as I don't have mine with me. As I moved and all my document is still in storage. She said all the T&Cs are on the web site. so she said they don't have it. but i must check the site<br> <br> Not very ethical of you for *****ing your contract customers for a bit more cash. <br> You just lost more the a customer. <br> <br> I can understand if you increase your prices on all new contracts. <br> <br> Thanks Vodacom. <br> """

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Replies (1)
Vodacom
Vodacom's reply27 Mar 2015, 15:56
Official
Hello jmnell,

Your concerns have been noted.

We will contact you shortly regarding this matter.

Regards
Vodacom Consumer Website Team