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Rozanne R

1 reviews | Active since Feb 2015

27 May 2024, 15:36

VERY MAD

got signed up for fibre by Elisabeth in my area i was told to leave my current fibre of R380 for Vodacom's fibre for R450 per month with a higher speed was informed the network stays on during loadshedding ...1stly network is off when it is loadshedding 2nd got a bill for a rdicoulous R800 and guess what Elisabeth reads my messages on whatsapp and doesn't reply and she doesn't answer my calls at all!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! i want my old router back that vodacom removed and i refuse to pay a bill of R800 ....UPDATE!!!!!!!!!

vodacom has debited my account with R800 saying they dont have 1 month free instead of DEALING WITH THE INCOMEPTENT PERSON ELISABETH WHO THEY EMPLOYED FOR SALES!!!!!!!!!!!!!!IM SUPER ANGRY AND VERY ANNOYED THEY COULD DEBIT AND JUSTIFY THEIR S*** VERY FAST YET MY OTHER ROUTER THAT WAS ****** HAS BEEN REPLACED...IM NOT HAPPY WITH THE FEEDBACK AND REFUSE TO TAKE ALL TH BS FROM THEM OR ELISABETH!!!!!!!!!!!!!!!!

and another update months later my bill is now gone to R600 per month after every complaint logged i get one call and never a follow up. 2ndly my router is still not replaced and now im be kept liable to pay 3k to my previous server provider....SERIOUSLY VODACOM!!!!!!!!!!!!!

0
Replies (5)
Vodacom
Vodacom's reply28 May 2024, 08:06
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team 

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Rozanne R's update28 May 2024, 09:00
Reviewer Update
guys u have been calling me and not assisting your complaints department is useless after you stole my router you keep saying we will call you yes you call me and do absolutely nothing to assist me
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Rozanne R's update28 May 2024, 11:27
Reviewer Update
contact was made and they said they calling me back my fibre even went up to R600 this month...secondly where the hell is my router...3rdly what actions was taken against your misleading sales consultants
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Rozanne R's update28 May 2024, 11:29
Reviewer Update
pls share the contact made and feedback that was provided on here cause very time i was called i was told they will investigate to date im still waiting for feedback U STOLE MY ROUTER !!!!!!!!!!!!!AND NOW U OVER CHARGING ME
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Rozanne R's update28 May 2024, 14:16
Reviewer Update
as i wait for you ******* to reply!!!!!!!!!!!!!