1 reviews | Active since Feb 2015
VERY MAD
got signed up for fibre by Elisabeth in my area i was told to leave my current fibre of R380 for Vodacom's fibre for R450 per month with a higher speed was informed the network stays on during loadshedding ...1stly network is off when it is loadshedding 2nd got a bill for a rdicoulous R800 and guess what Elisabeth reads my messages on whatsapp and doesn't reply and she doesn't answer my calls at all!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! i want my old router back that vodacom removed and i refuse to pay a bill of R800 ....UPDATE!!!!!!!!!
vodacom has debited my account with R800 saying they dont have 1 month free instead of DEALING WITH THE INCOMEPTENT PERSON ELISABETH WHO THEY EMPLOYED FOR SALES!!!!!!!!!!!!!!IM SUPER ANGRY AND VERY ANNOYED THEY COULD DEBIT AND JUSTIFY THEIR S*** VERY FAST YET MY OTHER ROUTER THAT WAS ****** HAS BEEN REPLACED...IM NOT HAPPY WITH THE FEEDBACK AND REFUSE TO TAKE ALL TH BS FROM THEM OR ELISABETH!!!!!!!!!!!!!!!!
and another update months later my bill is now gone to R600 per month after every complaint logged i get one call and never a follow up. 2ndly my router is still not replaced and now im be kept liable to pay 3k to my previous server provider....SERIOUSLY VODACOM!!!!!!!!!!!!!
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
