Very long turnaround time

<p>hi Vodocom </p> <p> </p> <p>please refer to my previous Hello Peter Review on the 22 December 2016. I was very happy that I had my query sorted with a confirmatory email that my R1874.96 will be paid back to me. </p> <p> </p> <p>I understand that there have been many public holidays since the then but I would expect for money to have been refunded into my account by now. </p> <p> </p> <p>I spoke to michaela from your contracts department yesterday , call reference: 1- ********** 797374 - and I was happy with the feedback but when I called just 10 minutes ago again, Zandele told me that it's going to take another 3 working days! And transferred me to the solutions team, and after holding on for 19 minutes, the line was cut. This is unacceptable vodacom. </p> <p> </p> <p>Its surprises me that every time I try calling and speaking to people in person, they are never able to assist me, however using the hello Peter route, the response is almost immediate. </p> <p> </p> <p>Vodacom, Can my refund please paid back urgently? My banking details is the same account you debit monthly for my contract. </p> <p> </p> <p>Thank you - Leigh</p>