Very little service or the lack thereof

<p>Good afternoon</p> <p>I am not usually a person that complains about poor service, but this is just unacceptable and ridiculous .</p> <p>20 November<br />I have tried to load data on my cellphone, and after trying a few times and being unsuccessful I phoned vodacom's customer care number. <br />They tried to load it from their side and said that there was a technical error,but because it was a Sunday the technical side will phone me back no later than Tuesday. <br />No one contacted me.</p> <p>Tuesday evening I phoned again, explained my whole story again,and the guy promised me that he will sort it out and phone me, the next morning at about 9.<br />This never happened. <br />On Thursday I phoned them yet again, when i spoke to a lady just to find out that no one ever logged a query at the technicians.</p> <p>She told me that she will find out what happened and call me back before 12:00. She eventually phoned back after 15:00, asked me if i could write down the reference number, i couldn't and asked her to please sms it to me. I am still waiting on her sms.<br />In this call i also heard that i had 2 packages on one number. 2 months prior to this Vodacom phoned me and asked if i wanted to migrate to a larger package that i accepted. <br />Over the weekend i knew no one would be able to help me, so i didn't bother phoning.</p> <p>On Monday i phoned again. The lady was very helpful and told me she would phone me back the next morning, knowing that i had not trust in anyone at Vodacom to phone me back, because she could not retrieve all the information that she needed,and had to refer it to the technicians. She at least called back,but with no solution.</p> <p>Yesterday morning i had to phone yet again, just to hear that nothing has been logged against my phone number, and therefor the problem was still not solved. <br />The guy that i spoke to at least got it right to give me a reference number for the query.<br />At about 14:30 i received a sms that it was handed over to another department to assist. <br />At 14:45 i received another sms saying that the query has been closed. <br />No one phoned me, and i still did not have any data on my phone.</p> <p>30 November<br />Today i had to phone customer service yet again, with no result either, everyone at vodacom promises to phone back and find out what the problem is. I still do not know what is wrong with my phone or if i will receive any data for the new month. Also i still can not load data.</p> <p>How in this day and age do we have people, a service provider, that do not provide a service? Why do we as customers have to fight for a little bit of service if it is actually what they are there for, and what we pay for?</p> <p>This is not the first time that someone at Vodacom does not do their job properly and i have to be the one that has to pay for it in the end.</p> <p>I am really so frustrated and irritated with all of this.</p> <p> </p> <p>On the 1st of December i received my monthly data.</p> <p> </p> <p>It is now the 17th of December and i can still not load data on my device. No one contacted me in this regard even though the matter was escalated,no solution was given.</p> <p> </p> <p>I went into Vodaworld in Midrand on the 15 December to fix it,i still do not have a solution. </p> <p> </p> <p>Kind regards<br />Corrie Beukes</p>