Very little customer service and false promises

I bought my Vodacom smart s contract out because my phone got water damaged and I need a new phone on a new contract. I was given the buy out price and told that once paid they'd archive my current no and tomorrow we can finalize the new contract, but just a few minutes after I'm told archiving will take up to 48 hrs and then when I tried to establish if I could finalize everything before the Easter weekend (which would be within 48 hr period) I'm told that sometimes it takes longer and may not be ready by then, only to be told by data dept that it's never longer than 48 hrs. So many conflicting stories! Also I'll lose all the data I purchased on current contract, but they refuse to transfer to new contract or reimburse me or even offer a screen protector as reimbur*****t. When asked if the phone can be sent to another branch where I'll be over the weekend should they not archive my number before I leave, that cannot be done EITHER!!! Worst service ever, but it seems since they know we need the service they really don't care about customer service, only what they can get and more! On a scale of 0 - 10, they rate an absolute ZERO! And I'm only renewing because I have to...