Very lame service

I have contacted customer service at least 7 times in the past week to figure out why my temporary LTE isn't working. On the 7th attempt I finally get a reply which contained advice that didn't work. It's been over two weeks now without internet and I still haven't heard when my fibre is finally being installed. I was accepted on the 3rd of November and yet I still wait endlessly. Really bad service so far and I am very tempted to cancel my month to month contract as soon as possible.