VERY IRRITATED AND UPSET

I wanted to upgrade this weekend at Game, PE, but they said the profile was low. I tried phoning your accounts on saturday, holding on for more than 30 min without getting hold of anyone. Sunday I spent 3 hours on the phone, from accounts asking me to phone collections. Collection I can't get through to as they require a IVR code. I phoned accounts again for such code, trying 2 times to get through, holding for 20 to 30 min at a time. Accounts told me to phone upgrades, upgrades does not even know of such code, they tell me to phone customer call centre. After holding 20 min the lady who answered tried getting hold of collections without luck. We went to Vodacom in Bay West , who also tried phoning and could not get through . Went to Vodacom Greenacres and still had no luck.The issue from what I can gather was regarding a R100 debit order that did not go off. We in Feb actually changed the account from Debit order on the 25th to EFT payment by the 2nd. Never since then did they take off the debit order for my account (or my husband's as it was the same account number) I urgently need to speak to someone that can hear the issue and update my profile. The account is up to date.