1 reviews | Active since Jan 2016
Very irate long-standing client
Vodacom customer service is by far the most pathetic experience one could ever receive. I since app**** for my fibre in March 2021 and the fibre lines were only installed in January 2022. To say the least I call about 6 times a day off o get my internet up and activated. We also need to take into cognisant that I’m working from home highly dependent on that connectivity. No one has been able to assist me thus far. I’m very annoyed because you will be quick to debit my account when your services were never rendered. Can someone get my line up and activated or just cancel the damn thing. Ref Yolanda Duma promised to call back. Vodacom is very *********** and lacks customer service. Very ********* of them to behave like that.
Best regards,
Best regards,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that your query is currently in hand with our social media team. Kindly allow our team to investigate and provide feedback.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that your query is currently in hand with our social media team. Kindly allow our team to investigate and provide feedback.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
