PM
Palesa M

1 reviews | Active since Jan 2016

12 Jan 2022, 11:01

Very irate long-standing client

Vodacom customer service is by far the most pathetic experience one could ever receive. I since app**** for my fibre in March 2021 and the fibre lines were only installed in January 2022. To say the least I call about 6 times a day off o get my internet up and activated. We also need to take into cognisant that I’m working from home highly dependent on that connectivity. No one has been able to assist me thus far. I’m very annoyed because you will be quick to debit my account when your services were never rendered. Can someone get my line up and activated or just cancel the damn thing. Ref Yolanda Duma promised to call back. Vodacom is very *********** and lacks customer service. Very ********* of them to behave like that.

0
Replies (3)
PM
Palesa M's update12 Jan 2022, 11:30
Reviewer Update
I need my query to be resolved by COB midday!
Vodacom
Vodacom's reply12 Jan 2022, 14:25
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply12 Jan 2022, 15:03
Official
Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

Our records indicate that your query is currently in hand with our social media team. Kindly allow our team to investigate and provide feedback.

We apologize for the inconvenience and the service experienced.

Regards,

Vodacom Consumer Website Team 

Best regards,