Very irate customer

On the 24th of June I app**** for FTTH with Vodacom, it was approved the same day and the order put through. Since then I have been sending various emails and calling them to follow up on my installation on to get told on Saturday that I cancelled the order with Vuma. I emailed advising that I did not cancel the order and yesterday Vuma came and done the fibre installation. Not knowing how this process works as I was not advised by the sales consultant, Vodacom only orders the router after the installation and that takes another week. Seriously!, it's been 3 weeks already. Between yesterday and today I have been calling and emailing and not receiving much of a response let alone and answer as to why this is taking so long and when my router is coming to be connected. The service I received on this order has been very bad and the lack of communication and feedback from Vodacom has been the worst. I have been a customer for a long time but this is just the pits.