Very inconvenienced, disappointed yet another time & deeply saddened

Good afternoon,

The amount of trouble I have with your organization is ridiculous. I called this morning & SR***and our second line support team will be in contact within 24 hours. It was confirmed that I have service but there is an issue with the router. This was 7am this morning.

I then remembered that this has happened before and a new router was sent but still have the old router. I connected the router which still works but it needs to be linked.

I have called in several times. First to Fibre tech, then I was transferred to cancelation when I explained that what I am asking for was done previously over the phone & in one call. Cancelations transferred me back to tech, where I was told nothing could be done. Apparently, your TL's & supervisors are in an all day meeting & couldn't be transferred to one.

As I said, this is not my first rodeo & know way too much about what works for me to get up & running. All I need is my old router to be linked, I have the SN# at the ready but apparently this cannot be done. Funny though because this has been done before. I guess on that occasion, I found someone who either knew what they are doing or they were willing to help.

Today, I need that person. I have explained on many occasions that don't have Fibre for fun, I use it to work & if I cannot then, it is useless to me.

I don't understand why I need to go onto hello Peter to get timely assistance from your organization.

Can someone, anyone, at this point, help me. This is just a matter of putting the SN# for the old router & configuring.

Very inconvenienced, disappointed yet another time & deeply saddened.

Lindiwe Mohale ***