very hurt client

hello Peter<br> am so upset I even cried about it, ok my name is itumeleng and am from a small town ekangala. I had a phone and it got ******, I did a SIM swap and then app**** for work at some few departments and was told I was going to get an e-mail of which I waited until my new phone got ****** too. I had a 3rd phone am currently using and then did another sim swap and to my surprise everyone I know app**** at those departments got an interview e-mail and I so waited for mine that never came. little did I know my sim swap wasn't successful due to them blocking my sim without my knowledge , I called to find out why its not working and they giving me attitude telling me to buy a new sim and do a SIM swap. when I did call before and they told me the problem is with my phone yet all along my sim is blocked. they made me purchase data that forfeitted nd no one is saying anything or doing anything. spoke to a lot of their workers whom all advices me to get a new sim. why did they deceives me first? do they even understand just how much their carelessness caused me?