1 reviews | Active since Jun 2011
Very high invoice - no sms warning?
I have two contracts with Vodacom, I am referring to the 2GB data contract.<br> <br> - My bill invoiced on 7 Jan shows data usage of approx R3500 on a R99 data contract which I don't recall over-using, as I was hardly home in Dec.<br> - I usually get SMS'd when running low on data, or depleted allocation - there are NO messages like that. <br> - Regrettably I didn't open invoice early Jan, so am following up now. Without itemised billing I can't see what happened. <br> - This debit order went off on Saturday, and has left me in a situation that I cannot afford to get through the month.<br> <br> Please can you:<br> a) Send me a breakdown of my data usage for the month of December to explain the R3500?<br> b) Explain to me why I didn't receive any warning messages from Vodacom as per usual?<br> c) Immediately cancel the 2GB data contract as I can't afford to keep it after this invoice, and, let me know how soon I can cancel my 3GB contract as well. I won't be able to afford it if I have to pay back this money.
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
