Very Fustrated Client

After all my complaints and constant contacting the customer care and my query not being resolved, I hope it gets resolved.

What upsets me the most is that I am a very loyal client for over 10 years and every month since 2016 I have had bad services from Vodacom if people don’t ***** on my account they change my account to what they feel is right and now I am being over debited on my account , I have contacted the customer care to confirm when my contract for ********** 6741 will end and was advised 15 August 2018 up till this date I am being debited for a handset that the contact ended . I didn’t upgrade as I don’t need a new devise ,on the 09/10/2018 I called again and my query was escalated to Solutions Ref – 1- ********** ********** a day later the issue has been closed without any feedback , today I check my balance again and it was still the same so clearly nothing was done , I am really frustrated because I constantly have to write reviews on Hello Peter to be heard I don’t know what to do but cancel my contact with Vodacom and going elsewhere as I cannot do this every time.