1 reviews | Active since Jun 2017

12 Jun 2017, 10:08

Very Fustrated

<p>To whom it may concern.</p> <p> </p> <p>I am utterly disgusted by Vodacoms customer service agents especially the Legal department. My ID number is ********** 068087 and the reference number for the Vodacom account is I ********** -6. The above account was settled last year,last month your legal department sent an email saying I owe funds of which I paid n I was assured that the amount I had to pay was the close the account,this month I get an email saying I owe money again for cancellation,so what happened to the payment I made last month. I refuse to call Vodacom legal cause the consultants you put on the phones are very ***********,I refuse to be on ITC for this stupid account and I want proper service and for someone to explain to me what the problem is with this account. My contact number is ********** 125.</p>

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Replies (1)
Vodacom
Vodacom's reply12 Jun 2017, 10:31
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team