Very Fustrated
<p>To whom it may concern.</p> <p> </p> <p>I am utterly disgusted by Vodacoms customer service agents especially the Legal department. My ID number is ********** 068087 and the reference number for the Vodacom account is I ********** -6. The above account was settled last year,last month your legal department sent an email saying I owe funds of which I paid n I was assured that the amount I had to pay was the close the account,this month I get an email saying I owe money again for cancellation,so what happened to the payment I made last month. I refuse to call Vodacom legal cause the consultants you put on the phones are very ***********,I refuse to be on ITC for this stupid account and I want proper service and for someone to explain to me what the problem is with this account. My contact number is ********** 125.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
