VERY FRUSTRATING!!!

I have been a customer of Vodacom for the past 20 years and have always been on a P0700 profile rating with them, which is the highest it could be. I have numerous contracts and pay my monthly bill in full each and every month. In October 2025, I decided to cancel one of the contracts which no-one uses any longer, only to find out now that Vodacom has now lowered my profile rating to a P0200 which does not qualify me for any possible device whatsoever, when I wanted to do an upgrade on a different contract today.

How does cancelling a contract affect my profile rating with Vodacom to this extreme?

Now it is an up and down story with trying to find someone to tell me what the actual problem is, and I am yet to find out if Vodacom will upgrade my profile back to a P0700 to be able to do any possible upgrades on any of my contracts.