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sS
steven S

1 reviews | Active since Dec 2024

18 Dec 2025, 16:10

Very Frustrated Vodacom customer

There was a *****ulent upgrade done on one of my Vodacom contracts done by Elite Mobile, I cancelled the upgrade with Vodacom within days of me finding out that the benefits were in fact an upgrade that I did not authorise. Now when I actually want to do an upgrade I am told that I can't because the *****ulent upgrade was not cancelled. I am now on my 2nd hour long call within the last 10 days to try and get my contract corrected so that I can do the upgrade that I want

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Replies (4)
Vodacom
Vodacom's reply19 Dec 2025, 09:27
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
sS
steven S's update06 Jan 2026, 10:51
Reviewer Update
Please can I get an urgent update on the resolution of the issue
sS
steven S's update14 Jan 2026, 09:33
Reviewer Update
Hi There
After more than 2 weeks , I have gone to listen to the voice recordings, and the incorrect recordings have been made available to me . Please can we get this resolved as a matter of urgency
Thanks
sS
steven S's update19 Jan 2026, 14:53
Reviewer Update
HELLO PLEASE CAN I GET A RESPONSE !!!!