Very Frustrated Vodacom Contract Customer

Dear Vodacom I'm utterly disgusted with the service you guys provide to contract users on their devices when it comes in for repairs, I booked my phone in for repairs by your Tyger Valley repair center and it's been an endless struggle getting them to fix the actual problem with my device, I've been there 3 times, and every time I get my phone back it does exactly the same thing, the staff is not very helpful and doesn't have any answers for me, I've spoken to 2 of the managers at the store and none of them can give me answers, today I was notified that my phone is ready for collection, so I took time off from work to go fetch my phone only to get there, test it and to find it still has the same problem!!!! This is now the 3rd time going back and forth, I've sent an email to Riaan Van Wyk at the repair center, because I'm very upset that I've been without a phone for 3 weeks and still Vodacom refuses to give me a loan phone or replace it completely!!!!

THIS REALLY SUCKS, I'VE BEEN A LOYAL VODACOM CUSTOMER FOR LONG AND IF THIS IS THE WAY YOU TREAT LOYAL CUSTOMERS I DON'T WANT TO BE A PART OF THE VODACOM GROUP ANYMORE!!!!