Very frustrated

I am very frustrated with the service I received from vodacom fibre. My internet went down on Saturday before midnight I logged a call on Sunday morning. Today is Tuesday still not being assisted. They send me a message that the technician will be here at 10am, at 10 they send another message that the technician will be here at 11 at 13h30 they sent another message that I must wait for the technician that will come and assist. I work from home and the nerve of one of their managers Paul who told me to make another alternate. Mind you this happened a day after I renewed my contract and I am told I can cancel it I will pay cancelation fees. I already bought so much data just to sustain me. Come month end they debit the full amount for the service they do not provide. Warning people stay away from vodacom fibre they do not care for their customers. Shout out to Mbali who kept checking on me even thought her service was limited.