ZZ
Zama Z
1 reviews | Active since Nov 2019
15 Nov 2019, 12:20
Very frustrated
Hi I've once opened a cellphone contract with vodacom in 2016 for 24 months and paid it off last year 2018 already but after paying it off they were still taking money from my account I asked them why they told me its because I haven't came in to cancel it,they kept sending me around till I went to the brach I opened it from,then I was told it has been canceled then they told me that they just went ofline but it was canceled fine I went home.now when I went for my credit score they have blacklisted and I have to pay R1500 i fail to understand why cause I wasn't even using their product anymore the phone died last year already
Helpful (0)
Replies (5)0
Replies (5)
Vodacom's replyOfficial
15 Nov 2019, 14:16Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
Vodacom's reply15 Nov 2019, 14:16
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
ZZ
Zama Z's updateReviewer Update
15 Nov 2019, 14:22All I want is for my name to be cleared,like I've lost to job interviews due to this,I mean its not fair for a young woman like me who's trying to put food on the table as a breadwinner
ZZ
Zama Z's update15 Nov 2019, 14:22
Reviewer Update
All I want is for my name to be cleared,like I've lost to job interviews due to this,I mean its not fair for a young woman like me who's trying to put food on the table as a breadwinner
ZZ
Zama Z's updateReviewer Update
15 Nov 2019, 14:32I mean that's not good for a big company like vodacom to mislead nd give false information to there customers now I'm being told to give in the cancellations latter like where was I gona get it from after they told me they went ofline,it was gona be reasonable if I wasnt paying for tht 24 months but I was perfectly,I cant nd I wont tolerat this
ZZ
Zama Z's update15 Nov 2019, 14:32
Reviewer Update
I mean that's not good for a big company like vodacom to mislead nd give false information to there customers now I'm being told to give in the cancellations latter like where was I gona get it from after they told me they went ofline,it was gona be reasonable if I wasnt paying for tht 24 months but I was perfectly,I cant nd I wont tolerat this
ZZ
Zama Z's updateReviewer Update
18 Nov 2019, 09:39Hi its been 3days now and no one has got back to me regarding my situation I'm really getting annoyed,as I've said it before I'm loosing job interviews due to this i need this sorted ASAP please.
ZZ
Zama Z's update18 Nov 2019, 09:39
Reviewer Update
Hi its been 3days now and no one has got back to me regarding my situation I'm really getting annoyed,as I've said it before I'm loosing job interviews due to this i need this sorted ASAP please.
ZZ
Zama Z's updateReviewer Update
18 Nov 2019, 16:38So I'm not getting any help from vodacom,instead I'm getting invoices from vodacoms lawyers.im confused does this mean I should get my lawyers too
ZZ
Zama Z's update18 Nov 2019, 16:38
Reviewer Update
So I'm not getting any help from vodacom,instead I'm getting invoices from vodacoms lawyers.im confused does this mean I should get my lawyers too