VERY ****ED OFF CUSTOMER FOR TERRIBLE SERVICE FROM VODACOM

This is the worse company ever to have a contract with! I have had an account with Vodacom for over 10 years with about 9 lines on my account. I pay Vodacom over R4000 a month with no error at all. In the last 12 months the signal has become very weak and most days I cannot make or receive call or even connect to the internet (wifi and cellphone). I have logged SRs on numerous occasions in the last 12 months until I called again the end of June 2024. I was advised on the 3rd July that i am not in a coverage area and they would cancel my wifi line with no early termination fee (this was done almost immediately). When I asked what about the other lines, I was told that as a business Vodacom still needs to make money and cannot cancel all the lines with no termination fee however I can enquire about migrating the other lines to the lowest package (R80) until they come to an end. I called customer service with regards to the migrations of 4 of the lines on my account as the other lines I used when I go in office or so and get signal when im not at home. I was advised that it would cost me R1250 per line to have it migrated to the R80 package. This is something I refused to pay as its not my fault that I am not in a coverage area and that I was never advised that I am not in a coverage area. I told the agent that I am not willing to pay the migration fee however I do understand that Vodacom is a business so I will pay the R80 a month until the contracts come to an end for these 4 lines that I cannot use. Since the beginning of July 2024 it has been a back and forth story with promises to call me back (never happens) and emails which goes unanswered from Mantombi Patricia Liwani (a team leader in customer service). I am a cash payer and my bill was due on 25th July 2024 which I explained to Mantombi I will gladly pay once my complaint is resolved as I am not willing to pay all this money to Vodacom again end August as I now know they cannot provide me with the service I was promised. Today my bill is 6 days overdue and still call back or email from anybody with any sort of feedback. I sent an email to Mantombi yesterday requesting feedback, till this moment no response at all. At this point I just want them to cancel all my lines with Vodacom so that I can move to another provider, I dont even want them to migrate these lines anymore because it has become such a pain dealing with Vodacom. I hope that I can get this query resolved before my credit score decreases for an unpaid July bill.