Very disturbing experience, they ******* people's money repeatedly, with very poor service

Vodacom use to be a very trusted company, But now they are *********** people's money with a very poor service

I took a sim card contract of 200 gig early this year, unfortunately the network was very bad I called and ask for assistance then some lady at their call center logged the call with their technician and promised to get a call soon from them the ticket number was 265815, Unfortunately I never received any call from them... I called again after 2 weeks then this time I took a consultant name who was assisting me it was Logan, she said we must log another call and I must wait again for the call from those technician, ticket number 5-CTDAW51QW, which I waited another 2 weeks, kindly note I must pay the R400 for the data each and every month and I am paying, No one called me then I phoned again and request to speak to a team leader or a manager, I spoke to Aliyah Khan she refer me to Antonio Kistan who said he is attending to my issue I must also wait for only 2 days he will come back to me as he was also sending a mail to their technician

He also never call back When I call, they would say he is not available Then I decided to close the deal

Last month I requested to cancel the contract which they said I must pay R300 for early cancellation, they sent me a quote then I went to Vodacom store to pay that amount I even sent the email for proof and how disappointed I was Within 2 days the sim card was not working at all that was not a problem because I received an email specifying that it will be cut off

My biggest issue is that they now deducted R1029 on my account this month I HONESTLY WANT MY MONEY BACK

I did everything cancel, I owe them nothing